In this episode of From Transactions to Trust, Thomas Rauschen and Daren Rudd explore how insurers can navigate the tension between legacy environments and modernization. They share their perspectives on why AI adoption often falls short, where to begin and...
In this inaugural episode, CGI’s Thomas Rauschen and Daren Rudd explore a critical issue facing insurers today: Is artificial intelligence simply improving efficiency, or reshaping the insurance operating model?
AI is accelerating transformation across the insurance industry, helping organizations modernize operations, improve customer experiences and process information at scale. AI agents are increasingly embedded in claims platforms, underwriting systems, customer service tools and document-intensive workflows. When used well, they...
In addition to tech investments, executives are considering cultural and behavioral changes to embed AI across the organization.
We work with insurers to modernize operations, strengthen technology foundations and prepare for a connected and data-driven future.
Reimagining insurance with AI: From hype to high-impact transformation
December 19, 2025 With new AI tools and technologies emerging faster than ever, it can be difficult to distinguish what’s truly transformative from what’s simply creating buzz. Here’s what we’re seeing across the global insurance industry and what it means for the future.
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